Shipping policy
Shipping Policy
At ETERNAL LOVE, every order is carefully personalized and prepared specifically for each customer. Please review the following processing and shipping times before placing your order.
Order Processing
Because our products are personalized, each order requires 3–7 business days to be created, inspected, and prepared for shipment.
Processing time begins after your order and personalization details have been successfully received and confirmed.
Business days do not include weekends or U.S. public holidays.
Shipping Time
After your order has been prepared and shipped, delivery usually takes:
3–10 business days
Shipping time begins when the package leaves our facility, not when the order is placed.
Estimated Total Delivery Time
The estimated total delivery time is:
6–17 business days
This estimate includes:
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3–7 business days for personalization and order preparation
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3–10 business days for shipping and delivery
Delivery dates are estimates and are not guaranteed. Delays may occasionally occur due to high order volume, holidays, severe weather, carrier disruptions, or circumstances outside our control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking updates may take 2–5 business days to appear after the shipping confirmation is sent.
If you have not received your tracking information after your order’s processing period, please contact us at eternal.love@use.startmail.com.
Personalized Orders
Customers are responsible for submitting complete and accurate personalization information.
Orders may be delayed if:
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Personalization details are incomplete
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Submitted photos or files cannot be used
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Additional information or confirmation is required
If we need more information, we will contact you using the email address provided at checkout.
Address Changes
Please review your shipping address carefully before completing your purchase.
Address changes must be requested within 12 hours of placing the order by contacting eternal.love@use.startmail.com.
We cannot guarantee that an address can be changed after processing or shipping has begun.
ETERNAL LOVE is not responsible for packages delivered to an incorrect or incomplete address provided by the customer. If a package is returned because of an address error, the customer may be responsible for additional shipping costs.
Shipping Delays
Occasional carrier delays may occur after an order has been dispatched. These delays are outside our direct control.
If we cannot ship your order within the timeframe communicated at checkout, we will notify you and give you the option to:
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Accept the updated shipping date, or
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Cancel the unshipped order for a full refund
Once an order has been shipped, it cannot be canceled while in transit.
Lost Packages
If your tracking information has not updated for an extended period or your package appears to be lost in transit, contact us at eternal.love@use.startmail.com.
We will contact the shipping carrier and investigate the shipment. If the carrier confirms that the package was lost in transit, we will provide an appropriate replacement or refund.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
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Check around the delivery location.
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Ask household members or neighbors.
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Allow up to 48 hours, as some carriers mark packages as delivered early.
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Contact the shipping carrier directly.
If you still cannot locate the package, contact us at eternal.love@use.startmail.com so we can help investigate.
Contact Us
For questions about processing, shipping, tracking, or delivery, contact:
ETERNAL LOVE
Email: eternal.love@use.startmail.com